Privacy policy
1. GENERAL INFORMATION
The purpose of this "Privacy and Data Protection Policy" is to inform you of the conditions governing the collection and processing of your personal data by our company or corporate group in order to safeguard your fundamental rights, honour and freedoms, all in compliance with the regulations in force governing the Protection of Personal Data according to the European Union and the Spanish Member State.
In accordance with these regulations, we need to have your authorisation and consent for the collection and processing of your personal data, which is why below we provide you with all the details of interest to you regarding how we carry out these processes, for what purposes, which other entities may have access to your data and what your rights are.
For all of the above, once you have reviewed and read our Data Protection Policy, it is essential that you accept it as proof of your agreement and consent.
2. DATA CONTROLLER
Who collects and processes your data?
The Data Controller is the natural or legal person, of a public or private nature, or administrative body, which alone or jointly with others determines the purposes and means of the processing of personal data; in the event that the purposes and means of the processing are determined by the law of the European Union or of the Spanish Member State.
In this case, our identification details as Data Controller are as follows:
Pancracio Chocolates S.A. - Cif A98932163
How can you contact us?
Address of our offices:
Pancracio Chocolates S.A.
Avenida Juan de la Cierva y Codorniu 12
46980 Paterna, Valencia
963 35 48 56
Email: hola@pancracio.com
Postal address:
Pancracio Chocolates S.A.
Avenida Juan de la Cierva y Codorniu 12
46980 Paterna, Valencia
963 35 48 56
3. SECURITY MEASURES
What do we do to guarantee the privacy of your data?
Our entity or corporate group adopts the necessary organisational and technical measures to guarantee the security and privacy of your data, avoid its alteration, loss, processing or unauthorised access, depending on the state of technology, the nature of the data stored and the risks to which they are exposed.
Among others, the following measures should be highlighted:
- Ensure the permanent confidentiality, integrity, availability and resilience of processing systems and services.
- Restore availability and access to personal data quickly in the event of a physical or technical incident.
- Regularly verify, evaluate and assess the effectiveness of the technical and organisational measures implemented to ensure the security of the processing.
- Pseudonymise and encrypt personal data in the case of sensitive data.
4. PURPOSE OF PROCESSING
Why do we want to process your data?
We need your authorisation and consent to collect and process your personal data, for which reason we set out below the intended uses and purposes.
Customer management: Customer/supplier, accounting, tax and administrative management.
Website queries: Contact and commercial activities with customers; Resolution of queries raised by customers and future customers about the activities and products described on the website.
Online shop registration management: E-commerce; Customer/supplier, accounting, fiscal and administrative management.
Receive product information and commercial information and subscription to our newsletter: E-commerce; Sending commercial communications; Management of potential customers and contacts; Marketing, advertising and commercial prospecting.
How long do we keep your data?
We use your data for the time strictly necessary to fulfil the purposes indicated above. Unless there is a legal obligation or requirement, the expected retention periods are:
Customer management: For a period of 5 years from the last confirmation of interest.
Website enquiries: For a period of 1 year from the last confirmation of interest.
Online shop registration management: As long as the interested party does not request its deletion.
Receiving product information and commercial information and subscription to our newsletter: As long as the interested party does not request its deletion.
Management of logistics and transport: As long as the commercial relationship is maintained.
5. LEGITIMACY OF THE PROCESSING
Why do we process your data?
The collection and processing of your data is always legitimised by one or more legal bases, which are detailed below:
Customer management: Existence of a contractual relationship with the data subject by means of a contract or pre-contract.
Website consultations: Legitimate interest of the Data Controller or third parties.
Online shop registration management: Existence of a contractual relationship with the data subject by means of a contract or pre-contract; Legal obligation of the Data Controller. The legal basis for the processing of the data subject's personal data collected is the performance of the purchase contract. In this respect, the data subject is obliged to provide the data necessary for the performance of the contract. If this data is not provided, it will not be possible to carry out the purchase contract. Invoicing obligations in accordance with current legislation.
Receiving product and commercial information and subscription to our newsletter: Explicit consent of the interested party.
Management of logistics and transport: Existence of a contractual relationship with the interested party by means of a contract or pre-contract.
6. RECIPIENTS OF YOUR DATA
To whom do we transfer your data within the European Union?
Occasionally, in order to comply with our legal obligations and our contractual commitment to you, we are obliged and necessary to transfer some of your data to certain categories of recipients, which we specify below:
Customer management: Tax Administration; Banks, savings banks and rural banks.
In addition to the categories of recipients to whom data is disclosed, we may also disclose your data to the following organisations (they will only appear if data is disclosed to other organisations):
Do we make International Transfers of your data outside the European Union?
We do not make international transfers of your data
7. ORIGIN AND TYPES OF DATA PROCESSED
Where did we obtain your data from?
Customer management
Clients: The data subject himself or his legal representative
Website enquiries
Web contacts: The interested party or their legal representative
Online shop registration management
Clients: The data subject or his/her legal representative
What types of your data do we collect and process?
Customer management
- Purposes:
Customer/supplier, accounting, tax and administrative management.
- Clients:
Identification data: Name and Surname, Postal address, NIF / NIE / Passport, E-mail address, Telephone number.
Economic, financial and insurance data: Bank details
Transactions of goods and services: Financial Transactions
Website queries
- Purposes:
Contact and commercial activities with customers
Resolution of queries raised by customers and prospective customers about the activities and products described on the website.
- Web Contacts:
Identifying data: Name and Surname, Email address, Telephone number
Online shop registration management
- Purposes:
E-commerce
Management of potential customers and contacts
- Clients:
Identification data: Name and Surname, Postal address, NIF / NIE / Passport, Email address, Telephone number.
Economic, financial and insurance information: Bank details
Receive product and commercial information and subscription to our newsletter.
- Purposes:
Electronic commerce
Sending of commercial communications
Management of potential customers and contacts
Marketing, advertising and commercial prospecting
8. RIGHTS OF DATA SUBJECTS
What rights do you have?
The current data protection regulations give you a number of rights in relation to the use we make of your data. Each and every one of your rights are unipersonal and non-transferable, i.e. they can only be exercised by the owner of the data, subject to verification of his or her identity.
The following are the rights you are entitled to:
- Request ACCESS to your personal data
- Request the RECTIFICATION of your data
- Request the DELETION or erasure of your data (right to be "forgotten")
- LIMIT or OPPOSE the use we make of your data
- Right to PORTABILITY of your data for telecommunications or internet services.
- Right to WITHDRAW your consent at any time.
- The right to lodge a data protection COMPLAINT with the Supervisory Authority: Spanish Data Protection Agency.
How can you exercise your rights in relation to your data?
To exercise your rights of access, rectification, deletion, limitation or opposition, portability and withdrawal of your consent, you can do so as follows:
Customer management
Responsible: Pancracio Chocolates S.A.
Address: Pancracio Chocolates S.A.
Avenida Juan de la Cierva y Codorniu 12
46980 Paterna, Valencia
963 35 48 56
E-mail: hola@pancracio.com
Website: http://pancracio.com
Enquiries Website
Responsible: Pancracio Chocolates S.A.
Address: Pancracio Chocolates S.A.
Avenida Juan de la Cierva y Codorniu 12
46980 Paterna, Valencia
656 42 74 07
E-mail: hola@pancracio.com
Website: http://pancracio.com
Online shop registration management
Responsible: Pancracio Chocolates S.A.
Address: Pancracio Chocolates S.A.
Avenida Juan de la Cierva y Codorniu 12
46980 Paterna, Valencia
656 42 74 07
E-mail: hola@pancracio.com
Website: https://pancracio.com
Receive product and commercial information and subscribe to our newsletter
Responsible: Pancracio Chocolates S.A.
Address: Pancracio Chocolates S.A.
Avenida Juan de la Cierva y Codorniu 12
46980 Paterna, Valencia
963 35 48 56
E-mail: hola@pancracio.com
Website: https://pancracio.com
Logistics and Transport Management
Responsible party: Pancracio Chocolates S.A.
Address: Pancracio Chocolates S.A.
Avenida Juan de la Cierva y Codorniu 12
46980 Paterna, Valencia
963 35 48 56
E-mail: hola@pancracio.com
Website: https://pancracio.com
How can you make a complaint?
In addition to the rights you have, if you believe that your data is not being collected or processed in accordance with current Data Protection regulations, you can make a complaint to the Supervisory Authority, whose contact details are given below:
Spanish Data Protection Agency
C/. Jorge Juan, 6. 28001, Madrid (Madrid), Spain
Email: info@agpd.es - Telephone: 912663517
Web: https://www.agpd.es
9. CONSENT AND ACCEPTANCE
Acceptance of this document indicates that you understand and accept all the clauses of our privacy policy and therefore authorise the collection and processing of your personal data under these terms. This acceptance is made by activating the "Read and Accept" checkbox in our Privacy Policy.